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S12 Solutions

S12 Solutions is an app and website that supports the Crisis Care Pathway and Mental Health Act assessment process through digital innovation. The platform connects Approved Mental Health Professionals with section 12 doctors, provides video calling and electronic statutory forms and processes and pays doctor claim forms.

  • Workforce support
  • Mental health
S12 Solutions logo

S12 Solutions is a planning and communication tool which has been designed to support AMHPs and section 12 doctors through the crisis care pathway.

The tool was created by Amy Manning, a practicing Approved Mental Health Professional (AMHP). Amy was frustrated by the inefficiencies of the out-of-date, paper-based process used to arrange Mental Health Act assessments, a process identified as a leading cause of delay to assessment by the Association of Directors of Social Services (ADASS) in 2018. After researching the problem in other areas of the country, Amy set about finding a digital solution and in 2017 S12 Solutions was created.

Key features

  • Approved Doctor Search: Search for approved section 12 doctors by their location, availability, and specialisms. S12 Solutions has an API link connecting the platform to the Department of Health and Social Care’s list of approved doctors, so only doctors with up-to-date approval will be visible.
  • Video Calling: For the assessing team to share information securely pre and post assessment, and when necessary and used in the service users’ best interest, carry out assessments remotely using S12 Solutions Video Calling.
  • Statutory Mental Health Act Forms: Electronically complete, sign and share statutory forms


The benefits of using S12 Solutions are:

  • A quick and efficient way of arranging Mental Health Act assessments
  • The ability to find the best available assessing doctors
  • Confidence that the doctors are s.12 approved
  • Save time and prevent recitable errors with electronic statutory forms
  • Removes need for out of date paper-based processes

These benefits are especially valuable during COVID-19 and NHS Reset because S12 Solutions:

  • Provides AMHPs and doctors with electronic tools during this unpresented time
  • Helps to make the best use of resources and workforce time by reducing administration burden
  • Managing doctor and AMHP availability and shortages during Covid-19 and beyond
  • Supporting the crisis care pathway by preventing delay to assessments, including those in A&E and places of safety