RIX Multi Me

The RIX Multi Me ‘Stay Connected’ toolkit combines easy-to-use multimedia tools with simple instruction wizards for people with learning disabilities supported to live in the community to document their daily activities, report on how they feel and raise issues or concerns with their support teams.

Health inequalities & prevention

Adults with learning disabilities and autism in supported living normally rely on a weekly timetable of activities, meetings and appointments with services for their safety and wellbeing. Stay Connected combines the RIX Wiki software with Multi Me’s social media and personal organiser tools to provide stable and regular social connectivity, alongside direct access to care and therapeutic services which underpin individuals’ wellbeing and capacity to live safely and independently in their communities.

The system enables person-centred support to be maintained when social distancing is in place. It supports interventions by restoring and replicating contact and communication capability normally provided face-to-face by social care teams. As services are restored, the toolkit complements and reinforces traditional support systems by promoting self-advocacy and independence.

Impact

The RIX Multi Me Toolkit’s ‘Stay Connected’ solution gained NHSx TechForce19 support for a rapid trial of the toolkit with service users and staff from three care-provider organisations and local authority adult services.

This evidenced positive impacts for people with disabilities and their support staff in the health crisis with:

Improved social connectivity and access to support services
Swifter monitoring of service-users’ wellbeing by support staff and quality of service provision
Stronger inter-agency communication and consistency of support
Facilitation of remote care interventions to maintain skills for independent living and self-management of personal care
Enhancement of the existing phone-based emergency support systems

Feedback from support staff and service-users affirmed that use of the software helped to prevent escalation of mental health issues, with reduced risk of emergency incidents packages as a result. Stay Connected facilitates genuinely person-centred support to be provided in challenging times and provides innovative tools for integrated care services long-term through a secure and easy-to-use digital solution.