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Digital CHC

Digital CHC is a cloud-based software platform supporting Continuing Healthcare (CHC) assessments. As highlighted in the Phase 3 COVID-19 response all assessments should be restarted and follow the National Framework. Digital CHC is proven to reduce unwarranted variation whilst speeding up the assessment process, reducing the administration burden and supporting clinicians in remote working.

  • Managing the backlog
  • Workforce support
  • Digital transformation
Digital CHC logo

CHC assessments are carried out to determine who pays for ongoing care needs after a patient receives healthcare, often when they are ready to leave hospital. If there are ongoing medical care needs, this should be funded by the NHS.

During COVID-19, emergency period CHC assessments were ceased under the emergency hospital discharge guidance. CCGs have now been instructed to restart assessments from September.

The HSJ reports: The decision to restart continuing healthcare assessments could result in a “total mess” and years of litigation against NHS commissioners, national leaders have been warned.

Between March and the end of August, as part of the response to coronavirus, the government has provided emergency funding to bypass the CHC assessment process and fund people’s care. All those discharged over the last five months need to be assessed as well as new patients. Estimates suggest the backlog totals around 30-70,000.

Digital CHC, a proven software solution, provides a fully transparent end to end digital solution for Continuing Healthcare assessment, associated workflows and care package and financial management. Adoption of this product enables a more efficient and transparent return to CHC assessments across England.

Impact

  • Improved performance and efficiency of the assessment process – reduces waiting days by 52% All checklist referrals can be accepted through one digital channel enabling the service to quickly get a grip on the number of assessments
  • Better patient experience – reduce unwarranted variation in the process reduces appeals and complaints. Each patient follows the same framework assessment process ensuring that the Trusted Assessors complete a legally compliant process. Patients have access to view the assessment process though a new Patient Portal.
  • Easy to setup in a Microsoft Azure Cloud environment, minimal training requirements and quick to configure
  • Supports remote working practices – CHC Referral through to decision outcome process all managed through the digital platform – available through a web browser on any device. All assessment documentation available and accessible in one place.